Experience

Health plan resources that work hard for you

What exceptional customer service means to your employees

Navigating the healthcare industry is complex. But Premera continues to make healthcare work better for you and your employees. We do this by taking the guesswork out of navigating and managing your benefits.

Save time with self-service resources and tools
Digital tools give your employees convenient access to their health plan when and where they need it.
Receive one-on-one help
Dedicated customer support ensures your employees get the best possible experience from their plan.

Build better plan engagement
Educational toolkits make it easier for you to answer employee questions.

Our solutions

Premera is committed to making healthcare work better by delivering a hassle-free experience that reduces costs and gets members to the right care when they need it.

SIMPLE TOOLS

Premera mobile app

Digital health plan information offers the convenient, 24/7 access employees want.

Access Premera ID cards from anywhere
View detailed claim information quickly and easily
Find nearby in-network doctors, hospitals, urgent care, and more

93%

of physicians believe that mobile apps can enhance patients’ health ¹

93%

of physicians believe that mobile apps can enhance patients’ health ¹

Accessible communications

B’link

Access to a library of ready-to-use communications through B’link, our employee communications center.

Get a wide range of downloadable content in various formats
Customize materials to fit your business and plan details
Receive communication timelines for year-round care information

77%

of companies focus on employee experience to increase retention ²

77%

of companies focus on employee experience to increase retention ²

Modern support

PremeraLISTENS

A platform for customers to provide feedback and for Premera to listen and act on it.

Empowers customers to give Premera direct feedback
Enables real-time solutions and responses to employee questions
Presents future enhancements based on analysis of feedback

76%

of consumers expect companies to understand their needs and expectations ³

76%

of consumers expect companies to understand their needs and expectations ³

“I love the accessibility of the Employee Communications Center and how efficient it is. I am connected whether I’m in the office or mobile. It is another layer of flexibility and management of our employee resources that I can count on.”

Current Premera customer, Business Owner

Learn more about tools and resources Premera offers to boost the employee experience.

Employer guide to the Employee Communications Center

Your Premera Plan on the Go

Premera Listens, then improves article

Find a health plan that works harder to give your employees the best experience possible.

Sources

93% of physicians believe that mobile apps can enhance patients’ health
Nehabaluni. “Mobile Medical Apps: A Game Changing Healthcare Innovation.” Health Works Collective, 16 May 2023, https://www.healthworkscollective.com/mobile-medical-apps-a-game-changing-healthcare-innovation/.
77% of companies focus on employee experience to increase retention
2020 Global Talent Trends, linkedin-2020-global-talent-trends-report.pdf (adapt.it). Accessed 18 Sept. 2024.
76% of consumers expect companies to understand their needs and expectations
Morgan, Blake. “100 Stats on Digital Transformation and Customer Experience.” Forbes, Forbes Magazine, 12 Oct. 2022, https://www.forbes.com/sites
/blakemorgan/2019/12/16/100-stats-on-digital-transformation-and-customer-experience/.

Premera plans

Small group plans

Large group plans

Premera Blue Cross Blue Shield of Alaska complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, gender identity, or sexual orientation. Contact us for free language assistance services and appropriate auxiliary aids and services.

©2024 Premera Blue Cross Blue Shield of Alaska is an independent licensee of the Blue Cross Blue Shield Association serving businesses and residents of Alaska and Washington state, excluding Clark County.

Language support