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Experience

Health plan resources that work hard for you

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What exceptional experience means to your employees

 

Navigating the healthcare industry is complex. But Premera continues to make healthcare work better for you and your employees. We do this by taking the guesswork out of navigating and managing your benefits.

  • Drive plan engagement

    Intuitive tools and resources effortlessly connect employees to a personalized plan experience.

  • Foster a healthy workforce

    A free, comprehensive program designed to combat rising medical costs and build a culture of well-being.

  • Enhance satisfaction and experience

    Exclusive programs transform real-time feedback into meaningful improvements, ensuring the customer is always at the center of all we do.

Our solutions

Simplify and enhance employee engagement with user-friendly resources designed to maximize plan value and deliver reliable support.

EASY ENGAGEMENT

Tools and resources

Effortlessly connect employees to their health plan with intuitive tools and resources.

  • Ensure 24/7 access to ID cards, claims, provider search, and more with our mobile app
  • Maximize plan engagement with ready-to-share employee communications
  • Drive informed decisions with digital personalized care tips and reminders

93%

of physicians believe that mobile apps can enhance patients’ health 1

93%

of physicians believe that mobile apps can enhance patients’ health 1

EXLUSIVE DISCOUNTS

Blue365

Exclusive wellness discounts and educational content to support healthier living for less.

  • Offer premier health and wellness discounts at no additional cost to you
  • Choose from handpicked discounts on recognizable premium brands, products, and services
  • Leverage purpose-driven educational content to support healthy living for less

81M

in annual member savings 2

81M

in annual member savings 2

RESPONSIVE SUPPORT

PremeraLISTENS and PremeraACTS

Proprietary platforms that turn customer feedback into meaningful action.

  • Use feedback to create lasting improvements, not just boost service
  • Partner with a health plan that reviews and triages every comment to enhance satisfaction
  • Benefit from aggregated data analysis that identifies broader opportunities for improvements

76%

of consumers expect companies to understand their needs and expectations 3

76%

of consumers expect companies to understand their needs and expectations 3

“I love the accessibility of the Employee Communications Center and how efficient it is. I am connected whether I’m in the office or mobile. It is another layer of flexibility and management of our employee resources that I can count on.”

Current Premera customer, Business Owner

Learn more about tools and resources Premera offers to boost the employee experience.

Digital health messages

Employee communications guide

Blue365 discount program

Give your employees a health plan they deserve that provides them with a great experience.

Sources

  1. 93% of physicians believe that mobile apps can enhance patients’ health
    Nehabaluni. “Mobile Medical Apps: A Game Changing Healthcare Innovation.” Health Works Collective, 16 May 2023, https://www.healthworkscollective.com/mobile-medical-apps-a-game-changing-healthcare-innovation/.
  2. 81M+ in annual member savings
    blue365deals.com across all participating Blue plans. Accessed 7 Aug. 2025.
  3. 76% of consumers expect companies to understand their needs and expectations
    Morgan, Blake. “100 Stats on Digital Transformation and Customer Experience.” Forbes, Forbes Magazine, 12 Oct. 2022, https://www.forbes.com/sites /blakemorgan/2019/12/16/100-stats-on-digital-transformation-and-customer-experience/.

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Premera Blue Cross Blue Shield of Alaska complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, gender identity, or sexual orientation. Contact us for free language assistance services and appropriate auxiliary aids and services.

©2025 Premera Blue Cross Blue Shield of Alaska is an independent licensee of the Blue Cross Blue Shield Association serving businesses and residents of Alaska and Washington state, excluding Clark County.

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